Proactive Customer Experience Representative

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerService Full time $6,600
About the Role

KITSCH is seeking two experienced Social Media Customer Service Representatives to join our growing customer support team. You will be responsible for responding to customer comments and messages, providing personalized product recommendations, and helping customers with their unique questions.

The ideal candidate will have a track record of resolving complex customer issues, experience with social media management software, and a background in the beauty or retail industry.

You will work closely with other representatives to provide mentorship and guidance, maintain in-depth knowledge of our product offerings, promotions, and policies, and provide exceptional customer service through multiple channels.

  • Respond to and resolve customer inquiries through direct messages and social media comments on various platforms.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
Required Skills and Qualifications
  • Education:
    • High school diploma or equivalent.
    • Preferred: College degree.
  • Experience:
    • 2-3 years of social media community management.
    • 2-3 years of experience in customer service.
    • Background in beauty or retail industry (preferred).
  • Skills:
    • Track record of resolving complex customer issues.
    • Experience with social media management software (Emplifi, Agorapulse, Hootsuite, etc.).
    • Customer service software and tools.
About Our Offer

We are offering a full-time contract with a duration of 4-5 months. The role is remote, and you will receive competitive pay. We value employees who are proactive, take pride in their work, and are willing to learn and grow.

Ours is a dynamic team that thrives on collaboration and open communication. We are committed to creating an inclusive environment where everyone feels valued and supported.

If you are passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply.

We are an equal opportunity employer and welcome applications from diverse candidates.

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