Global Human Resources Operations Specialist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeJobSeeker Full time $40,000 - $60,000
Job Role

Cognizant is a global organization that offers services across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. With approximately 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era.

Key Responsibilities:
  • We respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • We support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • We create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • We work with onshore partners to get trained on all queries received from employees.
  • We create a repository for all out-of-scope queries and get trained to shift left these into Tier 1. We transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.

Essential Qualifications:

  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to work in US shifts

This position requires collaboration, proactive problem-solving, and exceptional communication skills to deliver high-quality customer experiences. In addition to your qualifications, we are looking for individuals who are eager to learn and grow within the company.

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