Program Operations Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeoperations Full time $48,000 - $58,000
Operations Manager Job Description

We are seeking an experienced Operations Manager to oversee the day-to-day operations of our online programs. The successful candidate will be responsible for managing program setup, email automations, live call logistics, participant support, and asset updates.

About the Role
  • Manage the backend of our online programs, including Kajabi setup and email automations
  • Coordinate live calls, including Zoom setup and recording management
  • Provide exceptional customer support to participants, responding to emails and community messages in a timely and professional manner
  • Maintain all assets in Google Drive, ensuring easy access and organization
  • Test and maintain program links, automations, and lesson sequencing regularly
Key Responsibilities
  1. End-to-End Program Operations
  2. Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
  3. Manage the weekly content drip and communications
  4. Handle participant enrollment, tagging, survey tracking, and progress reporting
  5. Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
  6. Live Call Support & Group Coordination
  7. Coordinate weekly group calls with the health coach, including planning the format and flow
  8. Set up Zoom links, send reminders, manage recordings and post-call uploads
  9. Attend and administer all live Zoom sessions:
  10. Admit participants from the waiting room
  11. Handle breakout room assignments and timing
  12. Monitor chat, technical issues, and support participant needs
  13. Flag follow-up tasks from calls
  14. Video & Resource Management
  15. Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
  16. Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
  17. Organize and maintain all assets in Google Drive
Required Skills and Qualifications
  • 3+ years of experience managing operations for online programs, courses, or memberships
  • Strong Kajabi experience (or similar LMS)
  • Confident using:
  • Descript (video editing)
  • Canva (design updates)
  • Zoom (hosting and breakout room admin)Google Workspace, Typeform
  • Stripe (basic billing/admin)
  • Excellent English (spoken and written)
  • Extremely organized, with proven ability to manage time-sensitive weekly workflows
Benefits
  • Remote work opportunity
  • Competitive compensation package
  • Ongoing training and development opportunities
Others

This is a full-time position that requires strong organizational skills, excellent communication, and a passion for delivering high-quality results. If you are a highly motivated and detail-oriented individual who is looking for a challenging role, please submit your application.

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