Technical Lead for ServiceNow Solutions

6 days ago


Makati City, National Capital Region, Philippines Fujitsu Full time

Job Description

We are looking for an experienced ServiceNow ITSM Implementation Specialist to join our team, who can deliver high-quality ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.

The ideal candidate will have a proven track record in ServiceNow project delivery, emphasizing value articulation, and proficiency in HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).

Responsibilities

  • Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction.
  • Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
  • Stakeholder Engagement: Build strong, trust-based relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation.
  • Opportunity Identification: Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams.
  • Problem Solving: Act as a reliable escalation point, swiftly resolving issues and supporting all teams engaged in project delivery.

Benefits

  • An excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs flexible work, volunteering leave, and more.
  • Tailored career paths across our global organization to support your professional and personal growth.


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