Technical Lead for ServiceNow Solutions
6 days ago
Job Description
We are looking for an experienced ServiceNow ITSM Implementation Specialist to join our team, who can deliver high-quality ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
The ideal candidate will have a proven track record in ServiceNow project delivery, emphasizing value articulation, and proficiency in HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
Responsibilities
- Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction.
- Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
- Stakeholder Engagement: Build strong, trust-based relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation.
- Opportunity Identification: Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams.
- Problem Solving: Act as a reliable escalation point, swiftly resolving issues and supporting all teams engaged in project delivery.
Benefits
- An excellent reputation across the region and globally.
- Best-in-class reward and recognition programs flexible work, volunteering leave, and more.
- Tailored career paths across our global organization to support your professional and personal growth.
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