Developer II ServiceNow

4 weeks ago


Quezon City, National Capital Region, Philippines Risewave Consulting Full time
JOB OBJECTIVE
Software Development / Configuration

• Platform Development: Develop and configure ServiceNow applications and modules based on business requirements, ensuring adherence to best practices in code quality and performance meeting or exceeding the SLA(s).

• Custom Application Development: Build and maintain custom applications on the ServiceNow platform, leveraging workflows, UI policies, business rules, and client scripts.

• Integration: Implement integrations between ServiceNow and third-party systems using REST/SOAP APIs, ensuring secure and scalable communication between platforms.

• Troubleshooting & Issue Resolution: Identify, troubleshoot, and resolve technical issues in the ServiceNow environment, providing technical support to resolve system incidents and problems meeting or exceeding the SLA(s).

• Collaborative Problem Solving: Work closely with cross-functional teams to gather and refine technical requirements and translate them into effective solutions on the ServiceNow platform.

• Testing & Documentation: Conduct unit testing and participate in peer code reviews to ensure the quality of solutions and maintain thorough technical documentation.

• Documentation & Knowledge Sharing: Ensure comprehensive documentation of solutions, configurations, and processes, and facilitate knowledge-sharing sessions within the team to enhance collective expertise.

• Platform Maintenance: Assist in the maintenance and enhancement of existing ServiceNow instances, including managing updates, patching, and upgrades.

• Continuous Improvement: Stay updated on new ServiceNow features, releases, and development trends, applying this knowledge to optimize platform performance and user experience.
Software Maintenance and Support

• Support Active ServiceNow Modules (Group of Applications):
o ServiceNow Platform
o IT Service Management (ITSM)
o IT Operations Management (ITOM)
o Hardware Asset Management Pro (HAM)
o Integration Hub
o Strategic Portfolio Management (SPM / ITBM)
o Governance, Risk, & Compliance (GRC)
 Integrated Risk Management (IRM)
 Third-Party Risk Management (TPRM)
o HR Service Delivery
 Case Management
o Custom Applications, Custom Workflows, & Integrations
 Oracle RFC Process
 Access Request Workflows
 Oracle Access Request
 Oracle Bulkload Request
 Network Access Request
 Approval Workflows
 JML / SailPoint Integration
 IT Toolkit
 ServiceNow eBonding
Customer / Vendor Communication

• Communicate regularly with counterpart/POC/vendor to identify process gaps and recommend improvements.

• Work closely with customer to analyze and resolve problems, identify trends and recommends preventive and corrective action.
ADDITIONAL FUNCTIONS

• Keep up to date on the latest industry trends in ServiceNow

• Any additional tasks as the need arises.
EDUCATIONAL BACKGROUND

• Graduate of 4- or 5-year course, Computer Science or Computer Engineering

• Certifications (ITIL v3, ServiceNow System Administration/Development, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)) preferred. Additional certifications in ServiceNow ITSM, ITOM, HAM, GRC, or HRSD are highly desirable.
WORK EXPERIENCE OR TRAINING

• Software development experience in any platform (Web, Mobile, Desktop) for at least five (5) years.

• At least two (2) years relevant experience in ServiceNow solution design and implementation.

• Three (3) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).

• ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.

• Experience with web service integration (API, SOAP, REST, JSON, XML).

• Experience with Front End Technologies: AngularJS, HTML, JavaScript, CSS, XML.

• Familiar with Agile and DevOps methodologies is a plus

• Understanding of the ITIL framework and ITSM processes.

• Experience with additional ServiceNow modules (ITOM, HRSD, CSM, or others).

• Familiar with MS Active Directory

• Understanding of Software Development Life Cycle and best practices

• Strong understanding of ServiceNow's database schema, tables, and CMDB (Configuration Management Database).

• Familiarity with REST/SOAP APIs and integration techniques within the ServiceNow platform.

• Experience with workflows, flow designer, and automation within ServiceNow.

• Familiarity of the ITIL framework
SKILLS AND ABILITIES

• Confidence in technical discussions at all levels (to ensure that high level architecture is correct and design principles are consistent adhered during implementation).

• Demonstrated capability in data management, solving problems and able to work collaboratively within a team or independently.

• Strong analytical and problem-solving skills with attention to detail.

• Effective communication skills to interact with stakeholders and end users.

• Adaptability to changing priorities, projects, and deadlines.

• Time management skills / Can work with minimum supervision

• Data Analysis, Organization and Reporting skills

• Planning, Scoping and Organizing
OTHER WORK CONDITIONS

• Work time: 2 pm to 11 pm Manila

• Observe US holidays
COMPETENCY PROFILE

• Action Oriented

• Optimizes Work Processes

• Ensures Accountability

• Collaborates

• Self-Development

• Nimble Learning

• Extended work time where required

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