ServiceNow Expert

7 days ago


Makati City, National Capital Region, Philippines Healthtech Inc Full time
About the Role

The ServiceNow Developer will be responsible for developing, maintaining and investing thought leadership with deep subject matter expertise related to ServiceNow ITSM and HR product capabilities and complementary technologies including but not limited to Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement/Management, Asset, Vendor, Contract, and Procurement Management.

This position is expected to work both independently and with various teams across the organization.

Nordic, a healthcare IT services firm solely serving the industry, strives to empower healthcare providers to leverage technology and realize digital transformation. All staff members embrace Nordic's mission to serve customers who care for us.

Key Responsibilities
  • Lead/participate in workshops to gather business/technical user stories.
  • Consult customers and team members on industry and ServiceNow best practices.
  • Scoped Application Development.
  • Application UI Configuration and Workflow Configuration.
  • Development of required integration components (SSO, LDAP, REST/SOAP Web Services).
  • Service Catalog structuring and Widget development.
  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards.
  • Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards.
  • Adhere to ServiceNow development standards.
  • Follow SDLC best practices including those around proper testing and code documentation.
  • Follow the organization's change management policy for all configuration changes, including vendor-made changes.

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