Technical ServiceNow Solutions Architect

5 days ago


Quezon City, National Capital Region, Philippines Monroe Consulting Group Full time

Monroe Consulting Group Philippines is a leading executive recruitment company that specializes in providing managed services backed by scalable technology platforms, focusing on network and digital transformation. We have various service offerings, including Solutions Design and Engineering, Connectivity, Provisioning, Operational Support, Project Management, and Order Fulfillment Logistics.

Job Description:

The Technical ServiceNow Solutions Architect will design, develop, and implement solutions on the ServiceNow platform to support both internal and external customers. This role involves configuring and maintaining the ServiceNow environment, developing workflows, integrating APIs, and maximizing system efficiency.

Key Responsibilities:
  • Develop custom applications, workflows, and scripts on the ServiceNow platform.
  • Configure and customize ServiceNow modules (e.g., Incident, Problem, Change, and Service Request Management).
  • Create custom reports and dashboards for IT operations insights.

The ideal candidate will have a strong understanding of ITIL processes and ServiceNow best practices, with proficiency in ServiceNow configuration, customization, scripting (JavaScript, AngularJS), SQL, and database concepts. Experience with ITOM, ServiceNow Discovery, and Agile project teams is also highly desirable.



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