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ServiceNow Expert

1 week ago

Makati City, National Capital Region, Philippines Fujitsu Full time

Fujitsu is a global leader in technology and business solutions that transform organisations and the world around us. Our mission is to harness the power of technology to make happier lives. As a Senior Technical Consultant within our ServiceNow team, your role will be pivotal in delivering exceptional projects and services that ensure utmost customer satisfaction.

You will leverage your expertise to provide hands-on technical solutions, ensuring delivery aligns with ServiceNow best practices and meets client expectations. This role is based in the Philippines with a hybrid working setup, offering flexibility to work remotely and from our local office.

Key Responsibilities

  • Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction.
  • Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
  • Build strong relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation.
  • Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams.
  • Solve problems swiftly and support project delivery, acting as a reliable escalation point.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science or relevant tertiary education.
  • ServiceNow Certified System Administrator (CSA).
  • Certified Implementation Specialist (CIS) in ITSM and at least one other ServiceNow product.
  • Sales and presales accreditation in two or more ServiceNow product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).

Why Fujitsu?

We are an organisation that values diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. Our commitment to diversity, equity, and inclusion means we welcome applications from underrepresented groups and value individuals who share our values.