Elevate Customer Service Excellence as a Results-Driven Leader

5 hours ago

San Juan, National Capital Region, Philippines beBeeLeader Full time ₱300,000 - ₱450,000
Customer Service Leadership Opportunity

We are seeking an exceptional results-driven leader to elevate our customer support teams and deliver outstanding service for e-commerce brands.

Key Responsibilities:
  • Minimum 3 years of leadership experience in a customer service environment with a proven track record in motivating, mentoring, and elevating team performance.
  • Strong command of English, both written and spoken, with the ability to assess team well-being and provide support where needed.
  • Experienced in managing KPIs, attendance, and performance with precision, including regular coaching, one-on-one mentoring, and performance reviews.
  • Ability to create, interpret, and act on performance reports to drive business outcomes.
Day-to-Day Activities:
  • Lead and monitor the performance of assigned agents to ensure consistent achievement of KPIs.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture that fosters collaboration and excellence.
Talent Development Opportunities:
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus

Apply today and take your leadership career to the next level by delivering exceptional customer service and driving business results.

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