Case Manager Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeBackend Full time ₱10,000 - ₱15,000
Backend Case Manager Position

The role of Backend Case Manager involves troubleshooting backend issues across Seller Central, submitting and managing cases, escalating problems, and ensuring ASINs remain live, optimized, and compliant.

Bonus points if you have experience working closely with brand operations in the supplements or wellness space.

Key Responsibilities:
  • Submit and manage case submissions in Amazon Seller Central related to listing suspensions, policy violations, FBA issues, and other backend challenges.
  • Act as a subject matter expert for backend resolution - ensuring swift reinstatement of listings and minimizing downtime.
  • Organize case history, track response timelines, and follow through on escalations.
  • Collaborate cross-functionally with operations and marketing teams to ensure all listings meet Amazon's compliance requirements.
  • Support day-to-day brand operations including listing audits, logistics coordination, and customer experience - with special attention to supplement-specific regulations.
Requirements:
  • At least 2 years of experience managing Seller Central backend issues, ideally within the supplement, wellness, or health category.
  • Demonstrated success resolving complex cases, reinstating ASINs, and navigating Amazon's internal processes.
  • Strong knowledge of supplement regulations, compliant claims language, and Amazon's restricted products policy.
  • Highly detail-oriented with excellent written communication and follow-through skills.

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