Case Manager

1 day ago

Quezon City, National Capital Region, Philippines IFIVE INC. Full time $40,000 - $80,000 per year

HIGHLIGHTS

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regular engagement activities and events

______________________________________________________________________________

CASE MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for a Case Manager to be part of our team.

  • The Case Manager shall be responsible for effectively providing day to day administrative legal support for multiple disability claims until these are transferred to an attorney. The Case Manager contributes to positive outcomes of claims by diligently monitoring progress and working closely with the client, attorneys, and various external offices to coordinate information and ensure delivery of required actions at every stage.

MAIN RESPONSIBILITIES

The Case Manager shall perform duties and responsibilities including but not limited to the following:

  • Manage and efficiently monitor time-sensitive multiple claims
  • Maintain a thorough understanding of each individual case, including its status, documents, and actions required for the claim
  • Establish and maintain timely and supportive contact with clients by phone or written correspondence, to provide information regarding documentary requirements, claims procedure and pertinent timeframes
  • Conduct regular check-ins with clients to determine their current state, follow up on requirements, and keep them updated on major milestones (progress, denials, appeals, etc.)
  • Work closely with the appropriate Social Security field office and assigned examiner to seek updates for assigned claims, uncover issues preventing claims from progressing, and determine requirements for resolution
  • Enter client data and document all case activities and updates into the prescribed case management software.
  • Save all relevant paperwork to the client's account on the case management software
  • Ensure that appeals are prepared and filed within the prescribed filing timeframe
  • Work closely with US Case Managers on the review of claims, denials, appeals, or representation withdrawal by providing accurate data and clear and comprehensive case background
  • Escalate missed deadlines, overdue tasks, and workflow issues to supervisor and US Manager immediately
  • Maintain an organized task list on a daily basis. Set tasks and prioritize activities based on established timelines to ensure no deadlines are missed
  • Answer incoming calls, and respond to client correspondence, including emails and voicemails on a daily basis within acceptable timelines
  • Other duties as may be assigned.

REQUIREMENTS

  • Must have case management local or international experience
  • Excellent written and verbal communication skills.
  • Willing to work a night shift schedule.
  • Must be able to work on our site 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City

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