Chief Executive Officer

We are seeking an exceptional Chief Executive Officer (CEO) to lead our organization. As a seasoned executive, you will be responsible for driving operational excellence, enhancing customer experience, and fostering a culture of empowerment and continuous improvement.

1. Operational Efficiency and Process Improvement
   • Streamline internal processes by developing, implementing, and refining procedures to boost efficiency and consistency across all locations.
   • Establish and track key performance indicators (KPIs) related to operational efficiency, customer satisfaction, and staff performance, and use data-driven insights to identify and implement improvements.
2. Customer Experience Enhancement
   • Develop and execute a strategy focused on elevating the customer experience across every touchpoint—from appointment scheduling to post-treatment follow-ups.
   • Lead initiatives to optimize processes that directly affect customer outcomes, ensuring each visit leaves customers even more satisfied than the last.
   • Regularly review customer feedback and operational performance, guiding cross-functional teams to implement enhancements that drive customer delight.
3. People & Culture Management
   • Design and implement comprehensive training programs for all levels of staff. Empower employees through clear standards, guidelines, and accountability measures to deliver outstanding service.
   • Mentor department managers and supervisors to build leadership capabilities and promote a culture of continuous improvement.
   • Foster a collaborative environment rooted in excellence, innovation, and customer-centric values.
4. Facilities Management
   • Manage the facilities department, responsible for the maintenance, construction, renovation, and overall upkeep of all clinic locations.
   • E nsure that all facilities are maintained to the highest standards to support a premium customer experience.
   • Oversee renovation and construction projects, ensuring timely completion within budget and alignment with brand standards.
5. Strategic Execution & Stakeholder Communication
   • Work closely with the leadership team to align operational strategies with the company's long-term vision.
   • Provide regular updates on operational performance, customer satisfaction, and facilities management to stakeholders.
   • Quickly address and resolve any operational or facilities-related issues, minimizing disruption and ensuring continuity.
6. Innovation in Operations
   • Stay current on industry trends, emerging technologies, and innovative practices in operations, HR, and facilities management.
   • Identify and integrate new tools or systems to further streamline operations and enhance the customer experience.
7. Qualifications & Experience
   • Proven leadership experience as a CEO, COO, or senior operational executive, preferably within multi-location, customer-centric industries.
   • High emotional intelligence and ability to handle multiple managers and over 100 employees.
   • Demonstrated success in optimizing internal processes, implementing robust SOPs, and driving measurable improvements in operational efficiency.
   • Excellent skills in team leadership, employee development, and fostering a culture of empowerment and continuous improvement.
   • Strong analytical skills with the ability to define, track, and interpret KPIs to inform strategic decisions.
   • Superior interpersonal and communication skills, with the ability to effectively collaborate with stakeholders and front-line teams.
   • Experience in leading transformational initiatives and managing operational changes in dynamic environments.

The ideal candidate will:

• Prioritize customer happiness and believe that operational success is measured by the happiness of our customers.
• Value employee empowerment and recognize that empowered, well-trained employees are the backbone of exceptional customer service.
• Exhibit integrity and passion, demonstrating a deep commitment to making every customer interaction exceptional.
• Embrace continuous learning and be dedicated to learning from customer feedback and operational data to drive incremental improvements.

Location: Makati with possible store visits per week.

Working Hours: Flexible.