Customer Service Expert for Iloilo Site

1 day ago


Iloilo City, Western Visayas, Philippines Neksjob Full time
About Neksjob
Neksjob is a dynamic organization committed to delivering exceptional customer experiences.

Job Overview
We are seeking a highly skilled Customer Service Expert to join our team in Iloilo. As a Customer Service Expert, you will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and concerns.

Key Responsibilities:
• Respond to incoming customer calls in a professional and courteous manner
• Gather information about customer issues and resolve them efficiently
• Collaborate with internal teams to provide comprehensive support
• Document customer interactions and feedback for quality improvement
• Meet or exceed performance metrics and targets

Requirements:
To succeed as a Customer Service Expert, you should possess:
• A high school diploma (old curriculum) or senior high school diploma (new curriculum)
• Excellent English communication and interaction skills
• At least 1 year of experience in a BPO environment
• Willingness to work on-site in Iloilo
• Prior experience as a Customer Service Representative or Call Center Agent (6-12 months preferred)

What We Offer:
As a valued member of our team, you can expect:
• Competitive salary and exciting performance bonuses
• Comprehensive healthcare benefits
• Opportunities for career advancement and growth within the company


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