Cloud Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCloudSupport Full time ₱65,000 - ₱85,000

Cloud Support Specialist

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We are seeking a talented Cloud Support Specialist to join our team. This role provides world-class technical support to high-profile clients and plays a key role in ensuring the successful deployment and operation of cloud-based solutions. You'll collaborate closely with Research and Development (R&D) to integrate test cases, troubleshoot complex issues, and deliver software updates.

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This is an excellent opportunity for a skilled professional to leverage their expertise in AWS services and infrastructure to drive business success. If you have strong problem-solving skills, excellent communication abilities, and a passion for cloud computing, we'd love to hear from you.

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Key Responsibilities:

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• Provide expert-level support for cloud-based platforms, primarily hosted on AWS/Azure

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• Manage and support large-scale deployments of cloud services across enterprise environments

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• Collaborate with the consulting team to ensure a seamless handover from implementation to support

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• Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs

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• Review and validate HTML/XML templates based on client needs

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• Meet with clients to resolve technical issues and propose interim solutions when needed

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• Support and optimize internal IT systems and AWS environments

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• Participate in weekly meetings with R&D to evaluate product updates and bug fixes

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• Conduct regression and functionality testing on new software builds

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• Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)

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• Contribute to internal documentation and technical knowledge base

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• Recommend and implement infrastructure improvements using AWS best practices

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• Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines

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Requirements:

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• Previous experience in technical or software support, ideally in a SaaS or cloud-based environment

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• Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)

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• Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)

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• Complete fluency in English

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• High sense of ownership and urgency in managing client issues

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• Excellent communication, documentation, and organizational skills

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• Familiarity with software QA, testing methodologies, and version control tool

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About this Role

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This Cloud Support Specialist will play a critical role in delivering exceptional customer experiences and driving business growth through innovative solutions. If you're passionate about cloud technology and committed to excellence, we encourage you to apply for this exciting opportunity.

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