Cloud Infrastructure Support Professional

4 days ago

Manila, National Capital Region, Philippines beBeeCloud Full time ₱400,000 - ₱800,000

Job Opportunity:

Senior Cloud Support Specialist

We are seeking a highly skilled Senior Cloud Support Specialist to join our team.

The ideal candidate will have a strong understanding of cloud technologies, primarily Azure and Microsoft 365, and be keen to learn and develop their career in IT infrastructure support.

  • Ensure service level agreements (SLAs) and key performance indicators (KPIs) are achieved by taking ownership and responsibility for cases that come into the Service Management Center (SMC) in a 24x7 support environment.
  • Monitor queues for incoming alerts and incidents.
  • Work collaboratively with other members of the team to ensure speedy resolution of client issues.

The successful candidate will be responsible for supporting other colleagues in the SMC, acting as an escalation point, and mentoring the wider SMC team.

Main Responsibilities:
  • Take ownership of cases escalated to Microsoft, managing communications between customers and vendors.
  • Provide reactive and proactive patching services including risk assessment, scheduling, and customer change management procedures.
  • Work closely with the Technical Escalation and Service Delivery teams regarding root cause analysis, escalations, and reports.

The ideal candidate will possess several years of experience in IT industry with respect to infrastructure and application support background, including knowledge of Active Directory, Azure Active Directory Premium, Windows Server Administration, Exchange server administration, Microsoft 365, Teams, and Microsoft Endpoint Manager.

Requirements:
  • A strong understanding of cloud technologies, primarily Azure and Microsoft 365.
  • Keenness to learn and develop their career in IT infrastructure support.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work under pressure and meet deadlines.

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