Community Phone Support Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $67,200 - $84,000
About the Role

We are seeking a Customer Support Representative to join our growing team. This individual will be responsible for providing exceptional customer service, resolving issues in a timely and professional manner, and working collaboratively with other departments to ensure customer satisfaction.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to multitask effectively. They will also have experience working with Zendesk or similar technology and be proficient in English language skills.

Key Responsibilities:
  • Provide top-notch customer support via phone, email, and chat
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer issues efficiently and effectively
  • Work collaboratively with other departments to ensure customer satisfaction
  • Meet and exceed customer satisfaction targets
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication skills, both written and verbal
  • Experience working with Zendesk or similar technology
  • Proficiency in English language skills
  • Ability to multitask effectively
  • Strong problem-solving skills
Benefits

We offer a competitive salary, paid time off, and opportunities for growth and development. Our flexible work environment allows you to work from anywhere, at any time, as long as you meet your performance goals.

Company Culture

We value our employees' unique perspectives and contributions. Our company culture is built on the principles of open communication, teamwork, and mutual respect. We strive to create a positive and inclusive work environment that supports the well-being and success of all employees.

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