Community Phone Customer Support Advocate

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $32,000 - $42,400
About Our Team

We're building the best phone for communities in America, and we need your help.

  • Track customer concerns, identify trends, and drive resolutions to ensure every customer has an extraordinary experience.
  • Work cross-functionally to remove customer obstacles and provide solutions that meet their needs.

We value curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth.

Our team operates efficiently, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We take decisive action, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a bias toward action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for transparency and prioritize open, direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a founder mindset, we're able to achieve our goals and create exceptional products.

We value a caring mentality, prioritizing teamwork over personal accolades. Our goal is to provide exceptional service to our customers, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

We're a growing team of ~80 people, spread across 15 countries. We're backed by Y Combinator Accelerator and Continuity Fund, and we're customer-obsessed to the core. When we faced a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose.

Requirements

To succeed in this role, you'll need:

  • Calm under pressure, excellent at establishing rapport, and comfortable chatting with a variety of people.
  • Able to adapt quickly to change.
  • Excellent verbal and written English communication skills.
  • A skilled multitasker and organized by nature.
  • Experience with Zendesk, Hubspot or similar technology.

We're looking for someone who is kind to their core, able to understand why customers wish to cancel and work on solutions to keep customers satisfied. If you're excited about this opportunity, let's chat

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