
Job Title
3 days ago
At our organization, we are committed to delivering exceptional support services to our clients. As a Technical Support Specialist, you will play a crucial role in troubleshooting and resolving escalated issues related to various Time product offerings.
You will work closely with internal and external partners to provide timely and effective solutions to our clients. Your strong technical skills, combined with your ability to communicate complex concepts to non-technical audiences, will be essential in this role.
- Key Responsibilities:
Provide level 2 and 3 technical support for various Time products
Collaborate with internal stakeholders to troubleshoot and resolve complex technical issues
Develop and maintain technical knowledge of Time products and associated tools
Communicate technical information to non-technical stakeholders
Requirements:
3+ years of experience in technical support or a related field
Strong understanding of database administration, system administration, network administration, and software application support
Excellent verbal and written communication skills
Able to multitask and work under pressure
Flexibility in shifting schedules based on business requirements
Preferred Qualifications:
3+ years of experience supporting/implementing ADP Time and Attendance products
Knowledge of interface and integration tools such as Connect or EIM, BOOMI, API, or Postman
Excellent SQL querying skills in Oracle and SQL Server environments
Why Work with Us:
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
Opportunities for professional growth and development
Diverse and inclusive work environment
How to Apply:
Submit your resume and cover letter through our website
Complete a brief assessment to demonstrate your technical skills
Equal Employment Opportunity:
Our organization is an equal employment opportunity employer
We welcome applicants from diverse backgrounds and perspectives
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