Patient Care Associate

3 days ago

Cebu City, Central Visayas, Philippines beBeeCare Full time ₱800,000 - ₱1,200,000
Job Title

Medical Allied Non Clinical Role

This role is part of a global organization that delivers care, aided by technology to help millions of people live healthier lives.

As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers.

Primary Responsibilities
  • Manage the intake of members or the admission/discharge information post notification
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
  • Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
  • Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
  • Handle resolution/inquiries from members and/or providers
  • Comply with company policies and procedures
Required Skills and Qualifications
  • HS Diploma or GED
  • 1+ years of customer service experience analyzing and solving customer problems
  • Ability to create, edit, save and send documents utilizing Microsoft Word and Excel
  • Ability to type and talk at the same time and navigate through multiple screens
Benefits

We offer a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. You will find a work environment where everyone has the opportunity to grow professionally and personally.

Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. Our goal is to mitigate our impact on the environment and enable equitable care that addresses health disparities and improves health outcomes.

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