
Receptionist (Patient Care Representative)
3 days ago
Industry: Health and Wellness (Affinity Dental Clinics)
Location: G/F Stall 110, EBlock Tower 2, IT Park, Salinas Drive, Lahug, Cebu City
Schedule: Monday – Sunday (On-site; 1 day off per week)
We are looking for a Receptionist (Patient Care Representative) who will be the front-facing representative of the clinic. This role involves handling incoming phone calls, scheduling appointments, running occasional errands, and ensuring a positive patient experience through professional and courteous communication.
Job Responsibilities- Welcome patients and visitors in person or over the phone.
- Answer and refer inquiries appropriately.
- Assist in scheduling appointments to optimize patient satisfaction and provider time.
- Maintain accurate patient records and accounts.
- Deliver excellent customer service throughout patient interactions.
- Support daily clinic operations as needed.
- Bachelor's degree in business administration, Hospitality/Tourism, Mass Communication, or related fields.
- At least 1 year of relevant experience is preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Professional, courteous, and proactive demeanor.
- Regular employment
- Basic salary + allowance
- Government-mandated benefits (SSS, PhilHealth, PAG-IBIG, 13th Month Pay)
- Life and health insurance
- Vacation and sick leave
- Dental benefits
- Birthday leave and allowance
- Monthly incentives
- Annual company outing
- Annual travel incentives
- Annual performance bonus
- Annual evaluation and salary increase
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