Mobile Technical Support Specialist

19 hours ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Title: Technical Support Professional

We are seeking a seasoned Technical Support Professional to serve as the primary point of contact for mobile-related issues.

Key Responsibilities:

  • Investigate, debug and escalate complex mobile-specific issues in collaboration with Engineering and Product teams.
  • Act as a technical authority and initial escalation point for iOS and Android SDKs.
  • Collaborate closely with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Analyze crashes, performance issues and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Work with Engineering to communicate incident status and contribute to root cause analyses.
  • Browse through mobile use cases to continuously sharpen technical support skills across iOS and Android platforms.

Requirements:

  • A strong track record of resolving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
  • A mindset geared toward continual learning and technical growth, regardless of job title or years in role.

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