Customer Experience Director

Fpsinc is committed to creating a culture where our people can thrive. As a Customer Experience Director, you will play a vital role in driving team performance, managing outliers, coaching agents, and monitoring calls.The ideal candidate will have 2-3 years of call center management experience leading agents for phone, video or internet services. Proven...

Customer Experience DirectorWe are seeking a highly skilled professional to take on the challenging role of Customer Experience Director at Datamatics. As a senior-level executive, you will be responsible for crafting and executing strategies to elevate customer satisfaction and loyalty. Your extensive experience in technical support and customer-facing...

We are looking for a highly skilled Customer Experience Director to lead our service operations team. This individual will be responsible for driving customer satisfaction and loyalty through differentiated service programs.About the RoleThe ideal candidate will have a strong background in customer service and experience in designing and implementing service...

Job DescriptionThe Site Director, Call Center Operations is a critical role that requires a strong leader with excellent communication and interpersonal skills. You will be responsible for leading a team of contact center managers and supervisors to deliver exceptional customer experiences.You will oversee the development and implementation of service...

Job OverviewWe are looking for a highly experienced Senior Manager/Director of Client Services to lead our client delivery operations team at Transcom Worldwide.About the Role:As a Senior Manager/Director of Client Services, you will be responsible for driving client satisfaction and retention through effective leadership and business execution.You will act...

We are looking for a senior professional to lead our Customer Experience and Support team. The successful applicant will have proven leadership and problem-solving skills, with a strategic mindset and extensive experience in Customer Experience and Engagement.Job OverviewThe Customer Experience and Support team is responsible for delivering high-quality...

About the RoleAs a key member of our ResultsCX team, you will be responsible for driving customer experience initiatives and developing strong relationships with clients. This role involves managing Customer Service teams, monitoring program performance, and ensuring quality service delivery to our clients.We are looking for someone who can provide superior...

About UsWNS is a leading provider of business process management services. We are seeking a highly skilled Customer Service Director to lead our customer service team and drive excellence in customer experience.Key Responsibilities:Team Leadership: Lead and motivate a high-performing customer service team, providing guidance, coaching, and development...

As a leader in the beauty industry, L'Oréal is dedicated to empowering its people to achieve greatness. We are committed to building a diverse and inclusive environment where talented individuals can grow and thrive.In this role as Activations & Business Planning Manager, you will be part of a dynamic team that drives business growth and market share...

Key ResponsibilitiesLead a team of 5-10 call center supervisors responsible for inbound and outbound representatives.Responsible for coaching and developing reports on customer service processes and best practices.Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.Drive a culture of accountability,...

About the RoleWe are looking for a highly motivated and organized individual to lead our call center operations team. As an Operations Manager, you will be responsible for managing metrics, performance criteria, policies, and procedures to continuously improve call center productivity. You will also drive a culture of accountability, continuous improvement,...

Responsibilities and QualificationsThe ideal candidate for this role should be highly motivated, energetic, and dedicated with excellent organizational, written, and oral communication skills. You must be able to read and speak English fluently and have a wired, high-speed internet connection.A background in call center operations management is required, and...

We are seeking a highly motivated and experienced Operations Director to lead our Customer Retention team.The ideal candidate will possess a strong background in operations management, with expertise in process improvement, team leadership, and customer satisfaction.Responsibilities include:Developing and executing strategies to enhance customer retention...

Our Ideal CandidateWe are looking for a highly skilled and experienced Team Manager who can lead and manage a high-performing team.Key requirements include:At least 2-5 years of experience working as a Team Captain handling Travel Account in a BPO setting.Strong leadership, people management, administrative, and numeracy skills.Strong written and verbal...

On-site - Pasig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionI'm currently helping a company source for a Director of Operations. This is a full-time on-site role for a Director of Operations located in QC. The Director of Operations will be responsible for overseeing day-to-day operations, managing budgets, analyzing performance data, and...

At MCI, we are seeking a seasoned Customer Service Operations Director to lead our call center team. As a key member of our operations department, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence.About the RoleThis is a unique opportunity to join a dynamic company that values innovation...

We are seeking a highly skilled Marketplace Customer Service Associate Director to join our team. As a key member of our organization, you will play a crucial role in ensuring the delivery of exceptional customer service and support to our users.The ideal candidate will have at least 2 years of experience in a customer service role and digital support...

Vivantsearch is looking for a seasoned professional to fill the role of Director of Customer Success Team Management.The ideal candidate will bring extensive experience in people management, with a proven track record of leading high-performing teams and driving business growth.Duties include:Designing and implementing effective strategies to improve...

About Our CultureMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you're...

StraightArrow Corporation is committed to delivering exceptional results through our creative process outsourcing services.About Our Services:We offer a range of creative services, including graphic design, web development, communication specialists, market researchers, and analysts.Our team of experts works closely with our clients to understand their needs...