Customer Service Operations Director
2 weeks ago
At MCI, we are seeking a seasoned Customer Service Operations Director to lead our call center team. As a key member of our operations department, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence.
About the RoleThis is a unique opportunity to join a dynamic company that values innovation and customer-centricity. As our ideal candidate, you will have a proven track record in call center management, with experience in leading high-performing teams and driving business results.
You will be responsible for:
- Developing and implementing strategies to drive business growth, improve customer satisfaction, and reduce costs.
- Fostering a culture of collaboration among cross-functional teams, ensuring seamless communication and effective decision-making.
- Mentoring and developing team members, providing coaching and feedback to help them grow professionally and personally.
- Identifying opportunities for improvement and implementing changes to enhance operational efficiency and effectiveness.
We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional customer service. You will have:
- A bachelor's degree in Business Administration or related field.
- At least 3 years of experience in call center management or leadership roles.
- Proven track record of driving business results, improving customer satisfaction, and reducing costs.
- Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes effectively.
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