Customer Service Operations Director

2 weeks ago


Pasig, National Capital Region, Philippines MCI Full time

At MCI, we are seeking a seasoned Customer Service Operations Director to lead our call center team. As a key member of our operations department, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence.

About the Role

This is a unique opportunity to join a dynamic company that values innovation and customer-centricity. As our ideal candidate, you will have a proven track record in call center management, with experience in leading high-performing teams and driving business results.

You will be responsible for:

  • Developing and implementing strategies to drive business growth, improve customer satisfaction, and reduce costs.
  • Fostering a culture of collaboration among cross-functional teams, ensuring seamless communication and effective decision-making.
  • Mentoring and developing team members, providing coaching and feedback to help them grow professionally and personally.
  • Identifying opportunities for improvement and implementing changes to enhance operational efficiency and effectiveness.
About You

We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional customer service. You will have:

  • A bachelor's degree in Business Administration or related field.
  • At least 3 years of experience in call center management or leadership roles.
  • Proven track record of driving business results, improving customer satisfaction, and reducing costs.
  • Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes effectively.


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