Director of Customer Experience

Fpsinc is committed to creating a culture where our people can thrive. As a Customer Experience Director, you will play a vital role in driving team performance, managing outliers, coaching agents, and monitoring calls.The ideal candidate will have 2-3 years of call center management experience leading agents for phone, video or internet services. Proven...

We are looking for a highly skilled Customer Experience Director to lead our service operations team. This individual will be responsible for driving customer satisfaction and loyalty through differentiated service programs.About the RoleThe ideal candidate will have a strong background in customer service and experience in designing and implementing service...

Job Summary">We are seeking a highly skilled Customer Experience Director to lead our customer service team and develop strategies to improve customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer experience strategies to drive business growth and profitability.Collaborate with cross-functional teams to design and deliver...

Job DescriptionThe Site Director, Call Center Operations is a critical role that requires a strong leader with excellent communication and interpersonal skills. You will be responsible for leading a team of contact center managers and supervisors to deliver exceptional customer experiences.You will oversee the development and implementation of service...

Job OverviewMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking an experienced Customer Experience Director to...

We are looking for a senior professional to lead our Customer Experience and Support team. The successful applicant will have proven leadership and problem-solving skills, with a strategic mindset and extensive experience in Customer Experience and Engagement.Job OverviewThe Customer Experience and Support team is responsible for delivering high-quality...

About the RoleAs a key member of our ResultsCX team, you will be responsible for driving customer experience initiatives and developing strong relationships with clients. This role involves managing Customer Service teams, monitoring program performance, and ensuring quality service delivery to our clients.We are looking for someone who can provide superior...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.We have a presence in multiple locations across the globe, with a workforce of approximately 45,000 employees....

JFC's Global Reporting Director plays a critical role in driving the company's sustainability strategy forward.GLOBAL REPORTING DIRECTORThis role is responsible for overseeing the development and improvement of JFC's annual Sustainability Report, ensuring alignment with corporate objectives and sustainability goals.Main Responsibilities:Develop and implement...

About the RoleWe are looking for a highly motivated and organized individual to lead our call center operations team. As an Operations Manager, you will be responsible for managing metrics, performance criteria, policies, and procedures to continuously improve call center productivity. You will also drive a culture of accountability, continuous improvement,...

Job DescriptionThe Customer Service Supervisor is a key role within Toby's Sports (Group of Companies) that oversees the daily operations of the customer service team. This individual is responsible for ensuring high-quality support across multiple channels, including email, chat, and phone inquiries.Key Responsibilities:Supervise and manage the customer...

The Procurement Director will oversee the full management of categories assigned to him/her. This includes collaborating with stakeholders when it comes to strategic sourcing, supplier development, item standardization, cost, supply and risk management, and negotiation.In this role, he/she will ensure sustainable capacity and supply availability from the...

Job Title: Area DirectorThe Area Director is responsible for driving business growth in the designated area through strategic planning and operational excellence. This role involves developing and implementing strategies to achieve sales, profit, and QSC targets across multiple stores.Key Responsibilities:Develops and implements retail trade area scanning...

About the JobWe are looking for a talented Sales and Customer Service Director to join our team at Mass Markets. As a key member of our leadership team, you will be responsible for developing and implementing sales and customer service strategies to drive business growth. This includes managing a team of supervisors, developing and maintaining customer...

Jollibee Group of Companies is committed to creating a better future for our stakeholders and the environment. As a Corporate Social Responsibility Director, you will play a vital role in shaping our sustainability vision and strategy.You will be responsible for developing and implementing sustainable practices that benefit our business, customers, and the...

We are seeking an experienced professional to fill the role of Director, Account Operations at The Results Companies. This role involves developing and implementing account strategies, managing client relationships, and driving business growth.About the RoleBe responsible for developing and implementing account strategies to drive business growthLiaise with...

Title: Retail and Customer Experience Marketing ManagerRetail and Customer Experience Marketing Manager is responsible for the following:Creates brand visual identity development and roll-out of BVI in assets/applications like packaging, wares, uniform and nameplates.Leads customer experience strategy and works together with HR, Restaurant Systems and...

The Marketing Operations Director is responsible for planning and formulating, organizing, effectively implementing and controlling trade marketing programs at the Regional level. This includes managing regional promotions, driving store visibility, increasing brand awareness, executing store openings and activations, managing Opex budgets, tracking promo...

Responsibilities and QualificationsThe ideal candidate for this role should be highly motivated, energetic, and dedicated with excellent organizational, written, and oral communication skills. You must be able to read and speak English fluently and have a wired, high-speed internet connection.A background in call center operations management is required, and...

We are seeking a highly motivated and experienced Operations Director to lead our Customer Retention team.The ideal candidate will possess a strong background in operations management, with expertise in process improvement, team leadership, and customer satisfaction.Responsibilities include:Developing and executing strategies to enhance customer retention...