
Home-Based Customer Support Specialist
1 day ago
This is an exciting chance to contribute to high-impact projects with top brands.
We are looking for skilled professionals to support a range of customer service initiatives for diverse clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products all while delivering exceptional service.
Key Responsibilities- Handle calls professionally and efficiently.
- Resolve customer issues through effective problem-solving.
- Research and retrieve information to support customer needs.
- Accurately document interactions.
- Guide customers to find the best solutions.
- Follow established scripts and procedures.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the right team members.
- Stay current with training and updates.
- Maintain consistent attendance and adhere to scheduling requirements.
Candidates should be highly motivated and dedicated individuals who possess the following qualities:
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong English language skills.
- Typing speed of 20+ WPM.
- High-speed internet connection.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
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