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1 day ago
This is a role where you will be providing technical assistance and support to clients via phone, chat or email. You will troubleshoot hardware, software and network issues and document customer interactions accurately.
Key Responsibilities:- Respond to inbound technical support requests in a timely manner
- Diagnose and troubleshoot complex technical issues related to hardware, software and connectivity
- Guide customers through step-by-step solutions and escalate when necessary
- Ensure all customer interactions are documented accurately in the system
- Must be 18 years or older
- High school diploma or equivalent required
- Previous call center experience essential
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
As a Technical Support Specialist, you will have the opportunity to work from home and make a real difference in the lives of our clients. You will be part of a dynamic team that is passionate about delivering exceptional customer service.
What We Offer:- Flexible working hours
- Opportunity to work from home
- Competitive salary and benefits package
- Ongoing training and development opportunities
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