Home-Based Customer Support Specialist

1 day ago

Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Remote Customer Service Representative

We are seeking highly motivated and dedicated Remote Customer Service Representatives to support our inbound and outbound customer service initiatives. As a key member of our team, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with well-known clients and develop your skills in a dynamic environment. Strong proficiency in English, both written and spoken, is required. Previous call center experience and the ability to work from home are essential qualifications for this role.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
About the Role

Ideal candidates possess excellent communication skills, strong language proficiency, and prior customer service experience. They should be self-motivated, able to multitask effectively, and have a basic understanding of computer systems and software applications.

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous customer service experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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