
Home Based Customer Service Agent
22 hours ago
MCI delivers tailored solutions to meet the diverse needs of clients. As a customer service agent, you will play a crucial role in delivering exceptional customer experiences.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow established protocols while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
Must have prior customer service experience and strong proficiency in English, both written and spoken.
Must be able to work from home with high-speed internet connection, an appropriate quiet work environment, and a typing speed of 20+ WPM.
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and familiarity with Windows operating systems are required.
What You Can Expect From This RoleYou can expect competitive compensation and benefits packages, including HMO coverage and performance bonuses.
Able to multitask and self-manage effectively, skilled in troubleshooting and follow-up, and excellent interpersonal skills are necessary for this role.
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