Customer Service Professional
22 hours ago
As a Customer Success Representative, you will be the primary point of contact for learners and clients. You will play a critical role in delivering exceptional service through every interaction.
Main Responsibilities- You will respond promptly and empathetically to inquiries, feedback, and technical questions via live chat, email, text, and phone.
- Troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.
- Collaborate with cross-functional teams to escalate and resolve complex cases.
- Proactively engage new and prospective learners across multiple communication channels.
- Triage inbound inquiries from the concierge line and coordinate expectations for session requests.
- 1–2+ years of experience in customer success, client services, or another learner-facing support role.
- Strong written and verbal communication skills, with the ability to deescalate, empathize, and build trust.
- Exceptional organizational skills and attention to detail, able to manage multiple conversations and priorities.
- Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
- Proficiency with CRM tools, chat systems, and Microsoft Office, especially Excel.
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Customer Service Professional
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