Remote Customer Service Professional

2 days ago

Cabuyao, Calabarzon, Philippines beBeeService Full time ₱100,000 - ₱120,000
Customer Service Representative

MCI specializes in delivering tailored solutions to meet diverse client needs. With a focus on innovation and excellence, we have established ourselves as a trusted industry partner.

We're seeking enthusiastic customer service professionals to support a range of inbound and outbound initiatives for well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products all while delivering exceptional service.

Main Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Requirements
  • You must be 18 years or older.
  • You should have a high school diploma or equivalent.
  • You need previous call center experience.
  • You require work from home experience.
  • You should have a strong command of the English language.
  • Your typing speed should be 20+ WPM.
  • You need a high-speed internet connection.
  • You should have basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • You should be familiar with Windows operating systems.
  • You should be skilled in troubleshooting and follow-up.
  • You should be able to multitask and self-manage effectively.
  • You should have excellent interpersonal skills.

As a customer service representative, you will have opportunities for growth and development within our company. We offer flexible working arrangements, including remote work options. Our team is dedicated to providing exceptional service to our clients, and we are looking for like-minded individuals to join us.

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