Customer Service Professional
2 days ago
We are seeking a customer service professional to support our customer service initiatives for a portfolio of well-known clients. The role involves assisting customers with inquiries and delivering excellent service.
This is an opportunity to contribute to high-impact projects with iconic brands. Strong proficiency in English, written and spoken, is required.
The successful candidate will have prior call center experience and reside within 80 km of our office. They will also need:
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
To be considered, please complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- HMO Coverage plus a dependent
- Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
- Dental Coverage and in-house dental assistance
- Free meals during training
- Career growth and learning
- Allowances for rice, clothing, laundry, and meals
- Performance and loyalty bonuses
- Workplace sanitation measures
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Social engagement and recognition programs
This job operates in a professional office environment; the employee may be seated for long periods while using a computer and headset. Reasonable accommodation is available for qualified applicants or employees with disabilities, as required by law. All aspects of employment are based on merit and qualifications, with a commitment to equal opportunity and a diverse workforce.
The employer reserves the right to revise this job description at any time. This description is not a contract of employment and may be terminated by either party at any time for any reason.
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