Real Estate Solutions Expert

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeRealEstate Full time $6,600 - $8,400

This role is ideal for a highly skilled and service-driven support professional who can deliver exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.

Job Responsibilities:
  • Support Clients: Serves as the first point of contact for agents, brokers, and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assists users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
Requirements:
  • 2+ years of customer support or technical experience
  • Experience in live chat or tech support environments
  • Strong written and verbal English—able to write your own professional replies
  • Comfortable multitasking across chat, email, and task tools
  • Quick to learn new systems and troubleshoot on your own
  • Organized, reliable, and detail-oriented
Preferred Skills:
  • Real estate support
  • Understanding of CRM tools, transaction management platforms, or MLS systems.
  • Familiarity with platforms like Intercom, Dialpad, Salesforce, or Google Workspace

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