Friendly Customer Support Agent Opportunity

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱3,000,000
Role Overview

Customer Support Specialist (Remote)

In this role, you will provide exceptional customer experiences through timely and knowledgeable responses to inquiries via chat, email, or phone.

Key Responsibilities
  • Respond to customers in a professional and friendly manner
  • Handle inquiries related to product information, order tracking, returns, and account concerns
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support practices to ensure consistent customer satisfaction
Benefits Package
  • Competitive compensation with annual performance-based increases
  • Paid time off for relaxation and rejuvenation
  • Health and dental insurance or a health stipend for optimal well-being
  • Holiday bonuses as a token of appreciation for your hard work
  • A fully remote setup allowing you to work from anywhere you're comfortable
  • Opportunities to grow with the company as we scale
Required Skills and Qualifications
  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Ability to work independently and handle multiple conversations simultaneously
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail
Work-from-Home Requirements
  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A stable internet connection (at least 15 Mbps upload/download speed)

When applying, use application code: CS

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