Remote Contingent Customer Service Agent

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $30,000 - $45,000
Job Title: Remote Contingent Customer Service Agent

We are seeking a highly motivated and dedicated customer service professional to join our team as a remote contingent agent. This is a temporary, remote position that requires the ability to work independently and effectively manage multiple tasks and priorities.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to provide exceptional customer service in a fast-paced environment. They will be responsible for handling customer inquiries, resolving issues, and providing solutions to meet customer needs.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Meet or exceed productivity and performance standards

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • 1+ year of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities and deadlines
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with Windows operating systems
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of business processes and procedures

Benefits:

  • HMO medical coverage
  • Full salary pay upon training
  • Free meal during training
  • Medical/dental coverage
  • Career growth and learning opportunities
  • Allowances for expenses related to work
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Physical Requirements:

This job operates in a professional office environment. The employee will be regularly required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based
  • Must be willing to submit to background and security investigations
  • Must be willing to submit to drug screening

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