IT Support Expert

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnician Full time $40,000 - $60,000
Technical Support Specialist

Job Summary

This role is for a Technical Support Specialist to join our global IT team. The department's main purpose is to ensure employees have the technical support and resources they need.

Responsibilities:

  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a

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