Become a Customer Support Expert

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $85,000
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team. This is an 18-month fixed term contract position that will play a crucial role in providing exceptional customer service and support.

The ideal candidate will be the first point of contact for our clients, owning customer communications from initial request through to resolution. They will also contribute to scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business.

Responsibilities:
  • Provide expert-level product knowledge and support via Intercom and occasional phone conversations.
  • Collect customer feedback and influence the direction of our products.
  • Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with our growing business.
  • Create and maintain internal and customer-facing documentation such as knowledge base articles.
  • Work closely with Key Account Managers, Retention and Implementation, Marketing teams.
Requirements:
  • Previous experience in a customer support role.
  • Proficiency with various software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, Intercom.
  • Good written and oral communication skills for creating professional documents and presentations.
  • Good time management and organizational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Ability to work autonomously and as part of a team.
Benefits:
  • A competitive salary and employee stock options from day one.
  • A comprehensive health, dental, and vision benefits package from day one.
  • An education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
  • Accessibility and accommodation during recruitment is available.

We are committed to being an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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