IT Support Professional

3 days ago

Cavite City, Calabarzon, Philippines beBeeJob Full time ₱400,000 - ₱600,000

About Us:

We are a company whose purpose is to democratise opportunities for individuals from developing countries.

Our team will work with you to attract and keep the most qualified members, share knowledge to unleash potential and grow scaling teams for businesses.

This role will be part of the Management Team and will work closely with leadership in attaining company goals.

Key Responsibilities:

  • Be an Ambassador of our values and culture, ensuring processes are aligned with our values at all times
  • Communicate and uphold our values, while protecting the best interest of the company.

Other Key Tasks:

  • Plan ahead and be proactive to ensure zero downtime in operations
  • Exhibit excellent customer service when responding to IT-related and Management-related requests
  • Continuously improve IT knowledge through training and skill development
  • Contribute ideas, solutions, and updates to the IT knowledge base
  • Build strong working relationships with the Management team, clients, and team members
  • Maintain hardware, software, and network systems across the company
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times
  • Escalate unresolved cases to the IT Manager as needed
  • Evaluate current and upcoming hardware and software standards for possible utilization
  • Participate in IT projects and initiatives as assigned by the IT Manager
  • Ensure compliance with company policies, procedures, standards, and guidelines

You'll be a great fit if:

  • You have at least 1–3 years IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis
  • You have excellent written, communication, and interpersonal skills
  • You have strong analytical, troubleshooting, and problem-solving skills
  • You are proficient in operating systems: Mac, Linux, Windows
  • You have knowledge of PC/Laptop hardware components and troubleshooting
  • You have experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
  • You have familiarity with resolving remote connectivity issues
  • You have the ability to manage multiple priorities in a fast-paced environment

Here are some additional benefits:

  • Competitive salary and professional development
  • Collaborative client partnerships and a fun, inclusive work environment
  • Opportunities for leadership, expertise, and global client exposure
  • Monthly coaching, training, and career development
  • Remote work flexibility
  • Engage in social impact activities and industry impact
  • Achieve work-life balance and flexibility to support personal commitments
  • Comprehensive HMO coverage with one free dependent (depending on the employment type)

Why work for us?

We believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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