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Customer Service Associate

2 weeks ago

Manila, National Capital Region, Philippines Infinit-O Full time

About Infinit-O: A leading provider of Business Process Optimization solutions, we partner with rapidly growing companies in Financial Services, Healthcare, and Technology to deliver data-driven strategies and achieve strategic advantages.

Key Responsibilities:
  1. Verify drivers' manifests against dispatch entries and correct discrepancies as necessary
  2. Enter orders into the computer system accurately
  3. Process check-in paperwork and related details
  4. Update trip ETAs based on Broker call-in information
  5. Provide front-line support to Drivers who require assistance
  6. Create and review border crossing documents and notifications
  7. Scan essential documents

We are committed to excellence and strive to maintain a world-class Net Promoter Score of 75. Our highly engaged and agile culture empowers high-performance teams to deliver powerful technology solutions.