
Senior Client Liaison
2 days ago
The Account Manager will play a pivotal role in client communication and project coordination. This is an opportunity to make an immediate impact with room for growth.
- Act as the primary contact for existing clients, handling requests, resolving issues, and ensuring satisfaction.
- Coordinate scheduling by relaying service requests and confirming details with clients.
- Prepare and format proposals for turnover and renovation services, securing approvals from leadership.
- Track project status and provide timely, accurate updates to clients.
- Maintain records of POs, invoices, and scheduling in platforms like BuilderTrend.
- Document workflows (daily, monthly, annual) to support onboarding and standardization.
- Complete recurring tasks such as weekly emails consistently and on schedule.
- Support business growth through light outreach, with room to grow into a sales role if interested.
You'll be part of a close-knit, fast-moving property services team that collaborates daily to maintain high standards of execution and client satisfaction.
Requirements- Communication Skills: Clear, professional, and confident in both client and team interactions.
- Organized: Able to manage multiple projects while keeping details accurate and up to date.
- Reliable & Accountable: Consistently follows through, meets deadlines, and takes ownership of responsibilities.
- Adaptable Under Pressure: Stays calm, prioritizes effectively, and adjusts quickly to feedback.
- Tech-Savvy: Comfortable learning and using platforms such as BuilderTrend, WhatsApp, and Excel.
- Interpersonal Skills: Builds and maintains positive relationships with clients.
- Experience: General work experience required; background in account management or sales is a plus.
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