Reception and Support Specialist

3 days ago


Caloocan City, National Capital Region, Philippines beBeeAdministrative Full time ₱250,000 - ₱400,000
Job Title: Reception and Intake Specialist

About the Role:

The Reception and Intake Specialist will be the first point of contact for clients, prospects, and others in the community. This individual will manage client requests, inquiries, and support needs; respond to emails; resolve issues; provide copies of documents; update CRM.

Key Responsibilities:

  • Manage client requests, inquiries, and support needs via phone and email; respond within 1 business day.
  • New Client Intake: Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm.
  • Inbound Calls: Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
  • Outbound Calls: ~25 outbound calls per day to schedule/confirm appointments and follow up with leads.

Ideal Candidate Profile:

  • Minimum 2 years of experience in customer-facing roles.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work night shifts and meet productivity standards.

Benefits Package:

  • 10 Days Paid Time Off Annual.
  • 5 days after 90 days; 5 more after 6 months.
  • 14 Paid US Holidays.
  • 13th Month Bonus.


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