Real Estate Customer Advocate

14 hours ago

Manila, National Capital Region, Philippines beBeeRealEstate Full time $6,600 - $8,400

Job Title: Real Estate Support Specialist

Job Description:

We are seeking a highly skilled and experienced support professional to join our team. As a Real Estate Support Specialist, you will be responsible for delivering exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.

This is a hands-on role that requires someone who enjoys learning independently, can manage multiple communication channels at once, and is comfortable building client-facing responses without relying solely on templates. Strong English skills (both written and verbal) are essential.

  • Support Clients: Serves as the first point of contact for agents, brokers, and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assists users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
Required Skills and Qualifications:
  • 2+ years of customer support or technical experience
  • Experience in live chat or tech support environments
  • Strong written and verbal English—able to write your own professional replies
  • Comfortable multitasking across chat, email, and task tools
  • Quick to learn new systems and troubleshoot on your own
  • Organized, reliable, and detail-oriented
Benefits:
  • Competitive compensation based on performance
  • Fully remote work with long-term opportunities
  • Work with a collaborative, high-performing team that values your input and autonomy

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