Delivery Implementation Specialist

Overview:

The Regional Delivery Implementation Head – APAC is a senior leadership position responsible for overseeing the successful execution of client implementation and delivery projects within the payments industry across the MEA and APAC regions. As a member of the Delivery Leadership team, this leader will help define and drive the global delivery strategy.

This role will lead a regional team of Delivery Implementation Managers, fostering a culture of excellence, accountability, and continuous improvement; build scalable frameworks, and act as the main driver of operational excellence in merchant go-lives.

This role ensures that all projects align with the company's strategic objectives, meet quality standards, and are delivered on time and within budget.

• Define and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
  
• Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants
  
• Support the development, adhere to and maintain global standards for implementation quality, timelines, and documentation
  
• Management, lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets.
  
• Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence
  
• Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals
  
• Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success)
  
• Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales
  
• Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies
  
• Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives
  
• Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery
  
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance
  
• Implement structured project governance, status tracking, and escalation models
  
• Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation)
  
• Champion automation, efficiency, and data visibility across the delivery lifecycle
  
• Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels/and addressing client concerns promptly
  
• Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly
  

• 8+ years in n implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/ managing multi-region or global
  
• Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall)
  
• Excellent project management, problem-solving, and stakeholder communication skills
  
• Strong leadership and team management abilities.Excellent strategic planning and organizational skills
  
• Proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira)
  
• Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
  
• Exceptional communication and interpersonal skills, with fluency in English. Other languages are a plus.
  
• Ability to analyze complex problems and develop effective solutions
  
• Proactive and results-driven mindset.Comfortable working in a high-growth, fast-paced, and constantly evolving environment.
  
• Strong sense of accountability and integrity
  
• Committed to fostering a culture of continuous improvement and excellence
  

• Remote work: work from anywhere or one of our offices around the globe*
  
• Flexibility: we have flexible schedules and we are driven by performance
  
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
  
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
  
• Learning & development: get access to a Premium Coursera subscription
  
• Language classes: we provide free English, Spanish, or Portuguese classes
  
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections
  
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back
  
• For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required