Technical Expertise Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeResponsibility Full time ₱900,000 - ₱1,200,000
Technical Support Representative, Tier 2

This is a technical support role that requires strong communication and problem-solving skills. The ideal candidate will have experience in customer support and be able to work effectively in a team environment.

The Technical Support Representative, Tier 2 will assist the Tier 1 Support team by providing detailed escalations for Tier 3 engineers and gathering logs to reproduce bugs.

This role requires a high level of responsibility and attention to detail. The successful candidate will be the first point of contact for customers and colleagues internally, and will be responsible for maintaining consistent ticket quality and achieving target metrics.

Key Responsibilities:
  • Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues
  • Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
  • Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1
Requirements:
  • 2 years of Customer Support Experience
  • Bachelor's Degree in Computer Science or equivalent work experience
  • Strong working knowledge of Windows and Mac OS
  • An understanding of multiple integration paths
Benefits:
  • Competitive Paid Time Off
  • Health Care Coverage
  • Education Reimbursement
  • Charitable contribution match
Work Environment:

Turnitin maintains a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

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