Client Service Ambassador

20 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerCare Full time $50,000 - $80,000

We are seeking a highly skilled Client Service Ambassador to deliver exceptional client experiences in our remote team.

Key Responsibilities
  • Main point of contact for assigned clients via various communication channels, ensuring timely issue resolution and maintaining the highest standard of service.
  • Handle sensitive feedback and high-value interactions with empathy and professionalism, resolving service issues directly when possible and escalating critical concerns with full context.
  • Adapt tone and language to match client personalities while maintaining brand voice, documenting all client interactions in relevant systems.
  • Track onboarding progress, status reports, and contract communications, collaborating with internal teams to meet client needs promptly.
  • Uphold a 10-minute maximum response time during working hours, participating in ongoing training to stay aligned with SOPs and client strategies.
Requirements
  • At least 3 years of experience in a client-facing role, handling VIP or high-profile clients with exceptional written and verbal English communication skills.
  • Proven ability to manage demanding personalities and de-escalate tense situations, demonstrating strong organizational skills and attention to detail.
  • Comfortable with flexible scheduling, including 12-hour shifts and rotating rest days, and tech-savvy with relevant tools and platforms.

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