Forecasting Specialist

5 days ago

Cebu City, Central Visayas, Philippines beBeePlanning Full time ₱500,000 - ₱700,000

Are you passionate about solving work-related puzzles? This role offers a unique opportunity to analyze and compare staffing and revenue reports from the past to prepare daily, weekly, and monthly reports for future months.

Job Description

We're seeking an experienced professional to join our team as a Planning Analyst. As a key member of our workforce management team, you will play a crucial role in ensuring that correct staffing is in place and proper adjustments are made based on client needs.

  • You will pinpoint areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs for a successful client program.
  • You will use your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reports.
  • You will forecast and recommend staffing headcounts on a long-term basis.
  • You will bring your time management and organizational skills to manage multiple, complex, ongoing tasks.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 6 months or more data analysis experience.
  • An associate degree, technical school, or equivalent work experience.
  • A solution-oriented mindset.
  • The ability to engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
Benefits

We offer a range of benefits to support your career and well-being, including:

  • Supportive of your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
About Us

We're a global business that's all about making customers happy. We've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

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