Customer Service Representative

1 week ago


Quezon City, National Capital Region, Philippines Neksjob Full time

Discover a rewarding career opportunity at Neksjob as a Customer Service Representative in Metro Manila. As part of our dynamic team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing customer inquiries and providing timely resolutions to their issues. Your excellent communication skills and ability to work in a fast-paced environment will enable you to succeed in this position.

Key Responsibilities
  • Answering incoming calls from customers and addressing their concerns in a professional and courteous manner.
  • Sorting out customers' inquiries or requests and escalating complex issues to senior representatives when necessary.
  • Ensuring that customers' requests are managed in an appropriate and timely manner, meeting our high standards for service quality.
  • Developing, organizing, and maintaining accurate files and records to support our business operations.
  • Delivering a high caliber of service in a friendly, confident, and informed manner, exceeding customer expectations.
Requirements

To be successful in this role, you should possess:

  • A minimum of a Senior High School diploma or equivalent.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
  • The willingness to work on-site and be available to cover shifts as needed.
Benefits

Neksjob offers a competitive salary range of 19-27k per month, plus additional benefits, including:

  • Paid training to help you develop your skills and knowledge.
  • Monthly performance incentives to recognize your achievements.
  • Career development and advancement opportunities within our company.

At Neksjob, we value our employees and strive to create a positive work environment that promotes growth and success. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please submit your application.



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