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Performance Improvement Expert

1 week ago

Manila, National Capital Region, Philippines CEF Solutions Inc. Full time
Role Description

We are seeking a highly skilled Quality Assurance (QA) Analyst to join our team at CEF Solutions Inc. The ideal candidate will have at least 2 years of experience as a QA analyst in a BPO setting, with strong analytical and listening skills.

Your primary responsibility will be to evaluate recorded voice calls and ensure adherence to company and client standards, providing insights for improvement.

  • Assess agent performance and identify areas for improvement.
  • Collaborate with operations and training teams to address performance gaps.

This is an exciting opportunity to work from home and contribute to our mission of delivering exceptional customer experiences.