Process Improvement Expert
4 days ago
We are seeking a Process Improvement Expert to join our team at TDCX Group. As a Process Improvement Expert, you will be responsible for leading, mentoring, and developing team members to promote quality awareness and implement quality programs and initiatives towards Customer Experience Excellence.
You will also perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure that all applicable standards are met or exceeded. In addition, you will compile and analyze data on a regular basis to find and report on trends that indicate existing and emerging service gaps.
We offer an above-industry-average compensation package, first-rate workspaces, and career opportunities for growth and development. If you are looking for a challenging and rewarding role, we encourage you to apply for this position.
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Process Improvement Expert
1 day ago
Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full timeH2 Software Consulting Services Inc. seeks a Process Improvement Expert to analyze business processes, identify inefficiencies, and recommend improvements.The ideal candidate will gather and document business requirements, develop and maintain documentation, and facilitate communication between business stakeholders and technical...
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Process Improvement Expert
2 days ago
Manila, National Capital Region, Philippines Course Full timeCourse is a fast-paced, revolutionary global environment that seeks highly motivated team members to join our Global team as a Process Improvement Expert. Successful candidates will be responsible for mapping and documenting processes within the organization, having interactions with internal and external clients.Responsibilities and DeliverablesCapture and...
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Process Improvement Expert
6 days ago
Manila, National Capital Region, Philippines Unilogix, Inc. Full timeAbout the RoleWe are seeking an experienced Process Improvement Expert to join our team as a Quality Assurance Analyst.In this role, you will be responsible for identifying areas for improvement and implementing changes to enhance our product quality, efficiency, and overall performance.The ideal candidate will possess a strong background in quality...
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HR Process Improvement Expert
3 days ago
Manila, National Capital Region, Philippines Universal Robina Corporation Full timeJob DescriptionUniversal Robina Corporation is looking for an HR Process Improvement Expert who will ensure all performance management processes comply with organizational policies and regulations.The successful candidate will have a deep understanding of organizational policies and regulations, as well as excellent problem-solving and decision-making...
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Procurement Process Improvement Expert
6 days ago
Manila, National Capital Region, Philippines CITADEL PACIFIC, LTD. - ROHQ Full timeWe are looking for a highly skilled Procurement Process Improvement Expert to join our team at CITADEL PACIFIC, LTD. - ROHQ.The successful candidate will be responsible for driving operational excellence in Procure to Pay processes, focusing on process improvement, quality, efficiency, and speed of service delivery across procurement and accounts payable...
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Business Process Improvement Expert
6 days ago
Manila, National Capital Region, Philippines Equinix Full timeThe Business Process Improvement Expert will be responsible for editing and updating project plans, test scripts and other related documentation as needed. They will also complete moderate system configuration in alignment with prioritized list of changes in the HR Systems Roadmap.ResponsibilitiesParticipates in diagnosis and resolution of defects and...
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Process Improvement Lead
4 days ago
Manila, National Capital Region, Philippines Ascendion Full timeAbout This Role:We are seeking a highly skilled Systems Analyst to join our team at Ascendion. As a key member of our digital delivery team, you will play a crucial role in driving business growth through process improvement and efficiency enhancement.Key Accountabilities:Lead process improvement initiatives to enhance efficiency and productivity;Develop and...
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Process Improvement Expert
3 days ago
Manila, National Capital Region, Philippines Genpact Services LLC Full timeWe are seeking a highly skilled and experienced professional to join our team as a Process Developer (Quality)– Trust and Safety (Japanese). This is an excellent opportunity to work with a global leader in professional services and solutions.Job DescriptionIn this role, you will be responsible for conducting thorough audits on Quality Analysts' evaluations...
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Process Improvement Manager
3 days ago
Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full timeKey ResponsibilitiesLead on all activities related to the development, support, and continuous improvement of Sourcing systems.Super user to develop and deploy new Sourcing tools, including Vendor Management Portal, Updated Employee Self Service, and Ticketing Module.Manage and KPI Report using Smartsheet and RPA.RequirementsMinimum of 3 to 5 years'...
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Process Improvement Analyst
6 days ago
Manila, National Capital Region, Philippines Maersk Global Service Centres Philippines Limited Full timeWe are committed to delivering innovative solutions and services to our customers. As a member of our team, you will be responsible for automating business processes and improving efficiency.With your expertise in MS Excel Visual Basic for Applications (VBA), .NET, and Power Automate, you will play a key role in supporting global and area level projects in...
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Process Improvement Expert Senior
17 hours ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Full timeRole Summary: As a Senior Business Analyst at Lone Wolf Technologies, you will play a key role in driving business growth through process improvement and strategic planning. You will work closely with stakeholders to identify areas for improvement and develop solutions that meet business objectives.Key Responsibilities:Analyze business needs and develop...
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Process Improvement and Innovation Lead
6 days ago
Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full timeWe're seeking a Process Improvement and Innovation Lead to join our team at Emerson Electric (Asia) Limited - ROHQ. In this role, you'll lead innovation and process improvement projects, create and execute plans, provide training and development, and deliver exceptional service as part of the Measurement Solutions Group Manila organization.The ideal...
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Business Improvement Director
3 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeTransform Your CareerJoin us as a Senior Process Black Belt and embark on an exciting journey of transforming business processes and improving operational efficiency.In this role, you will lead and manage business process improvement projects, collaborate with cross-functional teams, and drive innovation to achieve strategic objectives.Pursue ExcellenceLead...
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Business Process Improvement Expert
4 days ago
Manila, National Capital Region, Philippines ING Full timeAbout the RoleWe are seeking a skilled Business Control Specialist I to join our team at ING. As a key member of our team, you will be responsible for executing test of effectiveness on IT key controls, evaluating evidence, and providing input to Subject Matter Experts.Responsibilities:
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HR Process Improvement Expert
18 hours ago
Manila, National Capital Region, Philippines ING Hubs Philippines Full timeJob RequirementsTo be successful in this role, you will need:A Bachelor's degree in HR management, Business Administration, or a related field.Proven experience in quality management assurance and process improvement, ideally within HR functions.Strong understanding of HR practices, labor laws, and compliance requirements.Exceptional analytical,...
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Business Process Transformation Expert
6 days ago
Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full timeEmpower Business Success with Citigroup Business Process Solutions Pte. Ltd.At Citigroup Business Process Solutions Pte. Ltd., we're passionate about empowering businesses to achieve their goals through innovative and effective processes. That's why we're seeking a skilled Assistant Vice President, HR Process Engineer to join our team in Manila, Philippines....
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Business Process Improvement Officer
4 days ago
Manila, National Capital Region, Philippines TDCX Group Full timeTDCX Group is a trusted partner for clients seeking transformative digital CX solutions. Our team of experts has a deep understanding of the CX industry and is committed to delivering exceptional services that meet and exceed our clients' expectations.We are currently seeking a talented individual to join our team as a Quality Officer. In this role, you will...
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Customer Experience Improvement Expert
6 days ago
Manila, National Capital Region, Philippines iSupport Worldwide Full timeCustomer Experience Improvement Expert Job Description:iSupport Worldwide is seeking a Customer Experience Improvement Expert to drive customer experience improvements, agent performance, and operational efficiency. The successful candidate will analyze call interactions using CallMiner speech analytics and develop insights to optimize processes and increase...
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Process Improvement Specialist
3 days ago
Manila, National Capital Region, Philippines Filinvest Land Inc. Full timeAbout the RoleFilinvest Land Inc. is seeking an experienced Process Improvement Specialist to lead our efforts in optimizing business processes and improving operational efficiency.The ideal candidate will have a strong background in process improvement, data analysis, and IT systems automation. He/She will be responsible for identifying areas for...
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Process Improvement Manager
1 day ago
Manila, National Capital Region, Philippines ICCP Group Full timeThe ICCP Group is seeking a Process Improvement Manager to lead the development and implementation of process improvements across our organization.Main Responsibilities:Identify areas for process improvement and develop solutions to enhance efficiency and quality.Collaborate with cross-functional teams to design and implement process improvements.Analyze and...