Process Improvement Expert

4 days ago


Manila, National Capital Region, Philippines TDCX Group Full time

We are seeking a Process Improvement Expert to join our team at TDCX Group. As a Process Improvement Expert, you will be responsible for leading, mentoring, and developing team members to promote quality awareness and implement quality programs and initiatives towards Customer Experience Excellence.

You will also perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure that all applicable standards are met or exceeded. In addition, you will compile and analyze data on a regular basis to find and report on trends that indicate existing and emerging service gaps.

We offer an above-industry-average compensation package, first-rate workspaces, and career opportunities for growth and development. If you are looking for a challenging and rewarding role, we encourage you to apply for this position.



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