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Quality Assurance and Performance Improvement Manager

1 week ago

Manila, National Capital Region, Philippines Qualfon Corporation Full time
Job Overview

As a Quality Assurance and Performance Improvement Manager, you will be responsible for leading efforts to drive quality and performance excellence within our call center operations at Qualfon Corporation.

Key Responsibilities:
  • Quality Management
    • Develop and implement quality management systems to ensure compliance with established standards and best practices.
    • Analyze quality metrics and data to identify trends and areas for improvement.
  • Performance Improvement
    • Identify opportunities for process improvements, implementing changes to drive increased efficiency, productivity, and quality.
    • Develop and implement performance improvement plans to address specific areas of concern.
  • Training and Development
    • Design and deliver training programs to educate employees on quality and performance expectations.
    • Develop and implement coaching plans to support employee growth and development.
  • Collaboration
    • Work closely with cross-functional teams to develop and implement quality and performance improvement initiatives.
    • Collaborate with subject matter experts to gather input and feedback on proposed changes.

Your Background:

  • You hold a Bachelor's degree in a relevant field and have at least 5 years of experience in quality assurance, performance improvement, or a related field.
  • You bring expertise in quality management, process improvement, and training and development, with a strong track record of delivering results in fast-paced environments.