Client Experience Representative
5 days ago
Job Description:
The Client Experience Representative will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution. This role requires a customer-focused approach, strong organizational skills, and the ability to work independently.
Key Responsibilities:
- Respond to customer complaints and concerns in a professional manner
- Collaborate with technical teams for troubleshooting and maintenance of vending machines
- Maintain accurate records of customer interactions and complaints
- Process refund requests and address client concerns regarding services and products
- Provide feedback on customer concerns and suggest improvements to processes and services
Requirements:
- At least 1-2 years of customer care experience
- Experience in handling travel arrangements and billing processes is a plus
- High school diploma or equivalent required; an associate's or bachelor's degree in business administration or a related field preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent organizational and time management skills
- Strong attention to detail and accuracy
- Effective communication skills, both written and verbal
- Ability to handle multiple tasks and prioritize effectively
About Us:
At Philippine Vending Corporation, we strive to build long-term relationships with our clients by delivering exceptional customer experiences. As a Client Experience Representative, you will play a vital role in achieving this goal.
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